1. Who We Are
Danteapp.ai ("we", "us", "our") operates the Dante mobile application (the "App"), an AI-powered art guide that helps users explore and learn about artworks in museums and galleries worldwide.
If you have questions about this Privacy Policy or how we handle your data, you can contact us at customersupport@danteapp.ai.
2. Data We Collect
We collect the following categories of personal data when you use our App:
2.1 Account Information
When you create an account, we collect your:
- Name — to personalise your experience
- Email address — for account management and communication
2.2 Photos
When you use the App to scan artworks, we process the photos you take. These images are sent to our servers to identify the artwork and generate explanations. Photos may be retained temporarily to deliver the service and improve our recognition capabilities.
2.3 Usage Data
We collect analytics data about how you interact with the App, including:
- Features used and frequency of use
- Screens visited and time spent
- App performance data (crashes, errors)
- Device type, operating system, and version
2.4 Transaction History
We keep records of your subscription status and purchase history. Note that all payments are processed directly by Apple (App Store) or Google (Google Play) — we do not collect or store your payment card details.
3. How We Use Your Data
We use your personal data for the following purposes:
- Providing the service: identifying artworks from your photos, generating AI explanations, and personalising your experience
- Account management: creating and maintaining your user account
- Improving the App: analysing usage patterns to improve features, fix bugs, and enhance performance
- Communication: sending essential service-related emails (e.g., account verification, important updates)
- Legal compliance: fulfilling our legal obligations and protecting our rights
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Providing the service | Performance of a contract (Art. 6(1)(b) GDPR) |
| Account management | Performance of a contract (Art. 6(1)(b) GDPR) |
| Analytics and improvement | Legitimate interest (Art. 6(1)(f) GDPR) |
| Legal compliance | Legal obligation (Art. 6(1)(c) GDPR) |
5. Third-Party Services
We share data with the following third-party service providers, who act as data processors on our behalf:
| Service | Purpose | Data Shared |
|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting and infrastructure | All data (stored on AWS servers) |
| Mixpanel | Product analytics | Usage data, device information |
| Apple App Store / Google Play | Payment processing | Transaction data (managed by Apple/Google) |
We do not sell your personal data to any third party.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. Specifically:
- Account data: retained until you delete your account
- Photos: processed in real time and retained temporarily for service delivery; not stored indefinitely
- Usage analytics: retained in anonymised or aggregated form
- Transaction history: retained for the duration required by applicable tax and accounting laws
To request deletion of your account and data, contact us at customersupport@danteapp.ai.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your personal data
- Restriction: request that we limit how we use your data
- Portability: request a machine-readable copy of your data
- Objection: object to processing based on legitimate interest
- Withdraw consent: where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at customersupport@danteapp.ai. We will respond within 30 days.
If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.
8. International Data Transfers
Your data is stored and processed on Amazon Web Services infrastructure. This may involve transferring your data outside of your country of residence, including to countries that may not provide the same level of data protection.
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
10. Children's Privacy
Our App is not specifically directed at children. We do not knowingly collect personal data from children under 13 years of age. If you believe we have inadvertently collected such data, please contact us at customersupport@danteapp.ai and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the App or by email. The "Last updated" date at the top of this page indicates when this policy was last revised.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: customersupport@danteapp.ai
- Website: www.danteapp.ai